Privacy Policy

This Privacy Policy describes how Woof Lamp (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from wooflamp.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.

2. How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected personal information about you from a variety of sources, as set out below. The information we collect and use depends on how you interact with us. We may use the information we collect about you to:

  • Communicate with you

  • Provide the Services

  • Comply with legal obligations

  • Enforce applicable terms of service

  • Protect or defend the Services, our rights, and the rights of our users or others

3. What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and Services. When we use the term "personal information," we refer to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

3.1 Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Basic Contact Details: Name, address, phone number, email.

  • Order Information: Name, billing address, shipping address, payment confirmation, email address, phone number.

  • Account Information: Username, password, security questions.

  • Shopping Information: Items you view, put in your cart, or add to your wishlist.

  • Customer Support Information: Information you provide in communications with us (e.g., messages sent through the Services).

Some features of the Services may require you to provide certain information. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

3.2 Information We Collect through Cookies

We automatically collect certain information about your interaction with the Services ("Usage Data"). We may use cookies, pixels, and similar technologies ("Cookies") to collect information such as:

  • How you access and use our Site and Services

  • Device information

  • Browser information

  • Network connection details

  • Your IP address

3.3 Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who collect information on our behalf, such as:

  • Companies who support our Site and Services

4. How We Use Your Personal Information

We use your personal information to:

  • Provide Products and Services: Process payments, fulfill orders, send notifications about your account and purchases, and manage your account.

  • Marketing and Advertising: Send promotional communications by email, text, or postal mail, and display ads based on your preferences.

  • Security and Fraud Prevention: Detect and investigate fraudulent, illegal, or malicious activity to protect your account and the Services.

  • Customer Support: Respond to inquiries and improve our Services.

5. Cookies

Like many websites, we use Cookies on our Site. For more specific information about the Cookies we use, please refer to Shopify's Cookie Policy. We use Cookies to:

  • Power and improve the Site and Services

  • Run analytics and understand user interaction

  • Tailor services, products, and advertisements

You can control Cookies through your browser settings, but blocking Cookies may affect your user experience.

6. How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, such as:

  • Vendors or Service Providers: IT management, payment processing, data analytics, customer support, etc.

  • Business and Marketing Partners: Including our partners such as Shopify.

  • Legal and Business Transactions: In connection with a business transaction (e.g., merger), or to comply with legal obligations.

7. User Generated Content

If you submit product reviews or other content to public areas of the Services, this content will be accessible by others. We are not responsible for how your information is used or protected once it is publicly shared.

8. Third Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices, security measures, or content. Please review the privacy policies of any third-party sites you visit.

9. Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children. If you believe we have collected personal information from a child, please contact us to have it deleted.

10. Security and Retention of Your Information

While we strive to protect your personal information, no security system is impenetrable. We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy.

11. Your Rights and Choices

Depending on your location, you may have the following rights concerning your personal information:

  • Right to Access: Request information we hold about you.

  • Right to Delete: Request the deletion of your personal information.

  • Right to Correct: Request corrections to inaccurate information.

  • Right to Portability: Request a copy of your information and transfer it to a third party.

  • Restriction of Processing: Request to limit how we process your data.

  • Withdrawal of Consent: If we process your data based on consent, you may withdraw it.

You can manage communication preferences by using the unsubscribe link in our emails. For other rights, please contact us.

12. Complaints

If you have complaints about how we handle your personal information, please contact us. If you are not satisfied with our response, you may have the right to appeal or lodge a complaint with your local data protection authority.

13. International Users

We may transfer, store, and process your personal information outside your country of residence, including the United States.

14. Contact Information

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at hello@wooflamp.com